Sales, Marketing & CS

Customer Support Internship

Hanoi   |   Full time

Responsibilities

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Meet personal/team’s targets

  • Keep records of issues/problem for further investigation from functional teams

  • Follow communication procedures, guidelines and policies

  • Work with managers on the customer feedback

  • Other tasks as assigned by Manager


Requirements

  • Good computer skills (familiar with MS Office & Google applications)

  • Excellent interpersonal skills

  • Good English communication skills

  • Attention to details and desire to learn

  • High sense of responsibility and enthusiasm

  • Ability to work fast and independently

  • Flexible, adaptable to new changes

  • Familiar with smartphone/ mobile device/mobile applications

  • Experience in device/application troubleshooting is highly preferable


Benefits

  • Attractive salary.

  • Free lunch, sponsored company outings and monthly activities

  • Working in friendly and supportive environment, where you are trusted and empowered

  • Working with a dynamic and talented team who have worked in global tech giants


About Abivin

Abivin builds a Data Analytics Platform for Enterprises to revolutionize the data analytics experience with business activities. Abivin is founded by talented engineers and experienced entrepreneurs who are enthusiastic about changing the world using technology. Team members held positions in technological giants such as Google, Facebook or Microsoft and collectively possess many years of experience in the industry. Our team stays across 7 countries and able to reach every customers globally.


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