Product - BA/Design/PM/Implementation

Onboarder Role Leader (Trưởng nhóm Triển khai)

Vietnam   |   Full Time

Responsibilities:

  • Being the primary contact of the clients during the onboarding process

  • Training the clients and helping them understand the system (on-site and online training)

  • Orchestrating all efforts to keep adoption and usage high with driving value recognition

  • Monitoring and optimizing onboarding process to maximize the impact

  • Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information

  • Reporting of various tasks allocated to internal and external stakeholders.

  • Monitoring and reviewing deployed projects.

  • Being a consultant to use our products in the best way according to the partners' needs

  • Training new member

  • Taking proactive actions to make improvements on the customer health score metrics

  • Other tasks as assigned by Sales Manager


Requirements:

  • A university degree in Business, Marketing, Engineering, or related field,

  • 2 years of relevant work experience in customer-facing customer success or account management, SaaS experience is a plus

  • Strong communication skills in both writing and speaking. Good English is a plus

  • High sense of responsibility and accountability

  • A strategic thinker with excellent project management skills

  • Customer-oriented and able to establish a robust relationship with the assigned customer base

  • A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption


Compensation & Benefits:

  • Attractive salary, performance-based bonus, and all benefits according to Labor Law

  • Sponsored lunch, free parking, 5 working days per week

  • Fast-track career with annual Performance Reviews

  • Employee Stock Options Plan (ESOP) for outstanding talents

  • Company outings and monthly team activities

  • Working in a friendly and supportive environment, where you are trusted and empowered

  • Working with a dynamic and talented team who have worked in global tech giants


At Abivin, we are enthusiastic about disrupting traditional industries using the power of technology. We come to work everyday with the mission to help enterprises digitize and automate their operations, providing the best actionable business insights. Abivin vRoute is a constantly evolving Transportation Management System with our proprietary Route Optimization Algorithm and many other AI-powered features.


Website: http://www.abivin.com

Website Career: https://abivin.freshteam.com/jobs


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