Manage and develop good relationships with all customers.
Respond promptly to customer inquiries (via multiple channels including emails, phone calls, chats) to ensure Service Level Agreement (SLA) is 100% met.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Communicate and coordinate with internal departments.
Keep records of issues/problems for further investigation from functional teams.
Build up CS team, processes, and coach CS team members to ensure the highest service level.
Other tasks as assigned by Manager.
At least 3 years of experience in similar position is preferred.
Excellent interpersonal and customer service skills.
Good communication skills, proficiency in written and spoken English.
Good attention to details.
High sense of responsibility and enthusiasm.
Familiar with smartphone/ mobile device/mobile applications.
Experience in device/application troubleshooting is highly preferable.
Compensation & Benefits
Attractive salary, performance-based bonus, and all benefits according to Labor Law.
Fast-track career with frequent feedback, training, and performance reviews.
Employee Stock Options Plan (ESOP) for outstanding talents.
Working in a friendly and supportive environment, where you are trusted and empowered.
Working with a dynamic and talented team who have worked in global tech giants.
Abivin provides Logistics Optimization Software for enterprises. Our team includes the world’s top algorithmic engineers, alumni of top universities (Cambridge, etc.) around the world and global tech companies (Google, etc.). Our core strength is big data analytics, AI, smart algorithms and optimization.
We developed Abivin vRoute, an AI-powered Logistics Optimization Solution with proprietary Route Optimization Algorithm to solve the problems facing companies every day: Inefficiency in supply chain management leads to high logistics cost and waste of time; No system to manage real-time delivery progress; Fraud on fuel claiming, etc.
Abivin is the winner of Startup World Cup 2019: https://www.youtube.com/watch?v=HDuv4EXSB7s