Training the clients and helping them understand the system (on-site and online training)
Resolving customer issues and complaints
Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information.
Follow up to ensure that appropriate actions are taken on customers queries and complaints.
Reporting of various tasks allocated to internal and external stakeholders.
Monitoring and reviewing deployed projects.
Improving the quality of the service by recommending improved processes; identifying new product and service applications.
Other tasks as assigned by Manager
Good computer skills (familiar with MS Office & Google applications)
Excellent interpersonal skills
Good English communication skills
Attention to details and desire to learn
High sense of responsibility and enthusiasm
Ability to work fast and independently
Flexible, adaptable to new changes
Compensation & Benefits:
Attractive salary, performance-based bonus, and all benefits according to Labor Law
Sponsored lunch, free parking, 5 working days per week
Fast-track career with Bi-annual Performance Reviews
Employee Stock Options Plan (ESOP) for outstanding talents
Company outings and monthly team activities
Working in a friendly and supportive environment, where you are trusted and empowered
Working with a dynamic and talented team who have worked in global tech giants