Sales, Marketing & CS

Software Deployment Executive

Ho Chi Minh City   |   Full time

Responsibilities:

  • Training the clients and helping them understand the system (on-site and online training)

  • Resolving customer issues and complaints

  • Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information.

  • Follow up to ensure that appropriate actions are taken on customers queries and complaints.

  • Reporting of various tasks allocated to internal and external stakeholders.

  • Monitoring and reviewing deployed projects.

  • Improving the quality of the service by recommending improved processes; identifying new product and service applications.

  • Other tasks as assigned by Manager


Requirements:

  • Good computer skills (familiar with MS Office & Google applications)

  • Excellent interpersonal skills

  • Good English communication skills

  • Attention to details and desire to learn

  • High sense of responsibility and enthusiasm

  • Ability to work fast and independently

  • Flexible, adaptable to new changes


Compensation & Benefits:

  • Attractive salary, performance-based bonus, and all benefits according to Labor Law

  • Sponsored lunch, free parking, 5 working days per week

  • Fast-track career with Bi-annual Performance Reviews

  • Employee Stock Options Plan (ESOP) for outstanding talents

  • Company outings and monthly team activities

  • Working in a friendly and supportive environment, where you are trusted and empowered

  • Working with a dynamic and talented team who have worked in global tech giants

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