Being the primary contact of the clients during the onboarding process
Training the clients and helping them understand the system (on-site and online training)
Orchestrating all efforts to keep adoption and usage high with driving value recognition
Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information
Reporting of various tasks allocated to internal and external stakeholders.
Monitoring and reviewing deployed projects.
Improving the quality of the service by recommending improved processes; identifying new product and service applications.
Other tasks as assigned by Sales Manager
A university degree in Business, Marketing, Engineering, or related fields,
Relevant work experience in customer-facing customer service or account management, SaaS experience is a plus.
Strong communication skills in both writing and speaking. Good English is a plus
High sense of responsibility and accountability
Customer-oriented and able to establish a robust relationship with the assigned customer base
A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
Compensation & Benefits:
Attractive salary, performance-based bonus, and all benefits according to Labor Law
Sponsored lunch, free parking, 5 working days per week
Fast-track career with annual Performance Reviews
Employee Stock Options Plan (ESOP) for outstanding talents
Company outings and monthly team activities
Working in a friendly and supportive environment, where you are trusted and empowered
Working with a dynamic and talented team who have worked in global tech giants