Product - BA/Design/PM/Implementation

Onboarder Executive (Nhân viên triển khai phần mềm)

Vietnam   |   Full Time

Responsibilities:

  • Being the primary contact of the clients during the onboarding process

  • Training the clients and helping them understand the system (on-site and online training)

  • Orchestrating all efforts to keep adoption and usage high with driving value recognition

  • Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information

  • Reporting of various tasks allocated to internal and external stakeholders.

  • Monitoring and reviewing deployed projects.

  • Improving the quality of the service by recommending improved processes; identifying new product and service applications.

  • Other tasks as assigned by Sales Manager


Requirements:

  • A university degree in Business, Marketing, Engineering, or related fields,

  • Relevant work experience in customer-facing customer service or account management, SaaS experience is a plus.

  • Strong communication skills in both writing and speaking. Good English is a plus

  • High sense of responsibility and accountability

  • Customer-oriented and able to establish a robust relationship with the assigned customer base

  • A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption


Compensation & Benefits:

  • Attractive salary, performance-based bonus, and all benefits according to Labor Law

  • Sponsored lunch, free parking, 5 working days per week

  • Fast-track career with annual Performance Reviews

  • Employee Stock Options Plan (ESOP) for outstanding talents

  • Company outings and monthly team activities

  • Working in a friendly and supportive environment, where you are trusted and empowered

  • Working with a dynamic and talented team who have worked in global tech giants

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